A service is only as good as the support organization that stands behind it. For this reason, we call our managed services support "Extreme Support."

This is the philosophy behind Extreme Support:

Be proactive. We strive to identify and react to conditions before they affect service. Unlike other support organizations that may wait for you to initiate contact before taking action, the members of Solegy’s Service Control Center team makes it their business to proactively find potential issues and take the necessary avoidance measures.

Be open. We believe that there is no substitute for frankness. Although we do our best to avoid problems, they do occur – especially when customized software and cutting-edge technologies are involved. While the norm in the telecom industry seems to be to “obfuscate and avoid” in times of trouble, we make it a point to be upfront - providing our customers with all relevant information in as timely a manner as possible.

Set the right expectations. Dissatisfaction with any service usually stems from not having the right expectations. For this reason, we’ll tell what we can do –and what we cannot. We make every effort to ensure that our customer’s expectations are inline with the abilities of our organization.

Competent, courteous and professional, the Service Control Center team - your team - includes talented account managers, network engineers and technicians, backed by years of experience and training.

Our customers tell us that working with Solegy is a uniquely satisfying experience. Let us show you the difference that extreme support can make for your business. We doubt that you will disagree.