Calling Features

• Transfer (consultative & blind)
• Call hold / retrieve
• Consultation hold
• Music on Hold with uploadable music file
• Call pickup (global and directed call pickup)
• Call park & retrieve
• Hunt groups
• Call waiting / retrieve
• Do not Disturb (DnD)
• Forward on busy, no answer, do not disturb
• Multiple calls per line
• Outbound call blocking
• Realtime charging of outbound calls using Solegy ServicePDQ

Auto Attendant Features

• Unlimited number of auto-attendants
• Dial by extension and name
• Night and holiday service
• Special auto-attendant
• Transfer on invalid response
• Nested auto-attendants (multi-level)
• Fully customizable actions:
  • Operator
  • Dial by Name
  • Repeat Prompt
  • Voicemail login
  • Disconnect
  • Auto-Attendant
  • Goto Extension
  • Deposit Voicemail
• Uploadable custom prompts
• Configurable DTMF handling
• Support for G.711 and iLBC codecs.

Voice Mail Features

• Browser based user portal
• MWI
• User configurable distribution lists
• Manage Notifications:
  • Email notification of new voicemail messages
  • Forwarding of message as .wav file
  • Supports several parallel notifications
• Manage folders: Folders for message organization
• Manage greetings: Multiple customizable greetings
• Operator escape from anywhere
• Remote voicemail access
• Auto-removal of deleted messages
• Daily report on disk usage sent to admin

End-User Portal Features

• Call forwarding (follow me) Configuration
  • To local extension or PSTN number
  • Define Parallel or serial ring
  • Change Password
• Voicemail
  • Create folders for voice mail storage
  • View received voice mail messages
  • Listen to received voice mail messages (.wav file format)

Administrative Features

• Browser based configuration and management
• Granular per user permissions
• Call permissions:
  • Local Dialing
  • Toll Free Dialing
  • Forward Calls External
• System permissions:
  • User has voicemail inbox
  • User listed in auto-attendant directory
  • User can record system prompts
  • User has superuser access
  • User allowed to change PIN from TUI
• Custom permissions
• Supervisor permission for groups (e.g. Call Center supervisor)
• SIP password management for security
• User groups with group properties
• Per user call forwarding (follow me):
  • To local extension, PSTN number, or SIP address
  • Parallel or serial ring
  • Allows definition of ring time before trying next number
  • Allows several forwarding destinations
  • Follow-me configuration using user portal
• Extension pool with automatic assignment
• Per user Caller ID (CLID) assignment
• Per user Caller ID blocking
• SOAP Web Services interface
• CSV import of user and device data
• Integrated backup & restore
• Scheduled backups
• Diagnostics
  • Display active registrations
  • Display job status
  • Status of services
  • Snapshot logs for debugging
  • Logging (customizable log levels, message log per service)